Q: How do I submit my music for consideration?


A: If you've been around for a while and have a bit of an online following, odds are we're already looped into your release schedule. If not, feel free to drop us a line using this form, but only if your release just came out, and only if at least one full song or video is freely available on a streaming service somewhere. Please don't send us MP3s, or (shudder) physical CDs. 
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Q: How does one create and update an artist profile?


A: If you release a piece of music that we decide to review, an artist profile will be created for you automatically and populated by our staff. We do not allow members of the public to edit artist profiles, but if there are glaring errors or omissions on your profile page, please contact us via this form.
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Q: Do you compensate artists when you stream their music via the NCM player?


A: We work with our technology partner Mediazoic to provide music streaming on our site via our custom bottom-frame player. Mediazoic is a fully licensed stream providor who track and report to the appropriate licensing agencies (AVLA, SOCAN, Re:Sound and others) and all artists and publishers whose music is streamed from our player are compensated. You can read more about Mediazoic's licensing and royalty mechanism here.

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Q: How do you distinguish between Established and Emerging artists?


A: We follow the standard CRTC definition, which you can read about in all its bureaucratic detail here.

Basically, if an artist has had two songs in the top 40 on either the Billboard Hot 100 Singles or the Billboard Canadian Hot 100, and 12 months have elapsed since the second single charted, they are considered “established”. Ditto if they have achieved Gold on any one album.

If you feel we’ve incorrectly assigned an artist to a category, please feel free to drop us a line using this form.
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Q: How do you measure an artist’s “total online activity”?


A:  We get most of our data from the fine folks at Next Big Sound (NBS). If you're curious about the numbers provided for an artist, you can create an account at NBS (It's free) and then log in and do a search to see what sources are being tracked and measured.
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Q. I'm a Canadian artist - how do I know these numbers are complete?


A: You'll want to log in to the NBS website (see above) and check what "sources" are connected to your account, correcting any mistakes and adding any missing ones. Obviously, your play and fan counts will be higher if every platform and social network you have a presence on is connected to your NBS profile. 

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QWhy are there sometimes negative play and fan counts in your Popularity graphs ?


A: From time to time, companies like Google and Twitter will shut down accounts that they deem suspect or in violation of their terms of service. There are a number of black hat players that will, for a fee, manipulate view and fan counts through click farms and automated bot techniques. Wherever possible, the big social media platforms attempt to keep things fair by purging offending accounts, and even removing videos that have accrued too many bogus views, as the major record labels found out in December 2012. When this happens, play and fan counts are revised downwards accordingly.

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QWhat specific websites do you track?

A: For our "Fan" counts, the following 11 sites are tracked, provided an artist has a profile on the site, and that profile URL has been entered in the NBS database.

• Last.FM   • Facebook   • Myspace   • Purevolume   • Rdio   • Soundcloud
• Twitter    • Youtube   • Pandora   • Reverbnation   • Instagram
 
For "Play" counts, the following 9 sites are tracked, provided an artist has a profile on the site, and that profile URL has been entered in the NBS database
 

• Last.FM   • Myspace   • Purevolume   • Rdio   • Soundcloud
• Youtube   • Reverbnation   • Vevo   • Vimeo

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QWhy is there sometimes a discrepancy between the number of "Connected Sources" shown on your site versus the number of "Connected Sources" on Next Big Sound?


A: Some of the connected sources on Next Big Sound are considered private. For instance, an artist or label may elect to connect up iTunes sales figures or Google Analytics numbers in order to cross-reference data and better see patterns. That type of information is only visible to the account holder and not shared by NBS, but it is still considered a data source.